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| Mark D. Allen 107 Gentry Circle, Vacaville, CA 95687 |
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| Systems Administrator | A Systems Administrator with 10 years experience and MCSE certification who excels at finding solutions to complex problems. Works and communicates effectively with management, customers and peers. |
  
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| Certifications and Computer Experience: |
MCSE, MCP+Internet, MCP |
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| Employment: |
Systems Administrator, TEKSystems - Novato, California 2002 - 2003 Windows NT4-Windows 2000 rollout, VPN administration/support, Rational Analyst/Test studio installation/support, SMS, Apropos S/W implementation, 2nd/3rd level support, remote administration & support (PC Anywhere, Dameware), Remedy · Setup/configured/troubleshot VPN/Firewall/RSA client systems allowing secure access to the corporate network · Team member in Windows NT 4.0 to Windows 2000 with AD & GPO’s rollout consisting of over 4000 workstations (including 1000+ laptops) and over 100 servers Senior IS Administrator, Enterprise Events Group - San Rafael, California 2000 - 2002 LAN/WAN network management, Server administration, Security administration, Backup administration, Advanced software/hardware/network troubleshooting, Customer support, Application support, Onsite support, Hardware administration · Upgrades for PDC, Exchange, IIS, SQL, and File/Print servers using fault tolerant hardware · Install and configure UPS support for servers and network equipment · Install and configure IIS, SQL, DNS, WINS, DHCP, RAS, SMS, and Veritas Backup Exec servers · Upgraded network from 10Mb network with hubs to 100Mb switched network · Upgrade workstations from Windows 9x platforms to Windows NT and Windows 2000 · Configure laptops with Windows 2000 Professional · Support for SABRE/SABRE Net for travel department · Initiated and completed inventory for all company computer equipment · Responsible for IS policies and procedures · Responsible for IS help desk, onsite program support, and company computer training · Responsible for network security (firewalls, patches) and anti-virus (McAfee TVD Suite) · Responsible for monitoring and troubleshooting the network and servers Desktop Support/Analyst, TEKSystems - Salt Lake City, Utah 1999 -2000 Windows management, Advanced Software/Hardware/Network troubleshooting, Customer support, Application support, Telephone system support United States Postal Service Delivery Unit Computer upgrades and support · Delivery Unit Computer Y2K and software upgrades, support, and troubleshooting · AOI NT server installation, support, troubleshooting, including ARCserv backup utilities · General PC/Application/Network troubleshooting · Static IP addressing to DHCP conversion/setup · Telephone/PBX setup, troubleshooting, and programming on Lucent Definity System · Ghost configuration and management using multicasting · LAN and Telephone wiring Desktop Support/Analyst, Thiokol Propulsion - Brigham City, Utah 1994 -1999 Windows NT management and support, VAX/VMS management and support, Develop IS policies and procedures, Advanced Software/Hardware/Network troubleshooting, Customer support DTC Rollout: 500 Windows NT workstations and 3500 Windows 95 workstations. Project lead for the Windows NT workstations. Responsible for: · Operating system, printing, and network configuration and documentation · Workstation hardware configurations · Verification of all software installs and their documentation · Workstation remote management (NAN, PC Anywhere), and diagnostic tools · Workstation security and profile management · Interface to other teams (Management, Server, Network, Security and Change Management, Software Teams, Purchasing, Accounting, User Representatives) · “Gold Disk” creation and procedures to build new workstations · Testing and coordination with end users · Connectivity to NT Domain, Novell network, UNIX, VAX/VMS, and IBM Mainframe Part of the Windows 95 rollout team that rolled out the new workstations. Assisted in: · Staging · Deployment of hardware · Network connections · Troubleshooting · User education · Software installation · Documentation of installations and recovery procedures Involved in subsequent mid-term rollout performed two years later to upgrade Windows NT 3.51 to Windows NT 4.0, upgrade Office 95 to Office 97, and many other software upgrades. Created “Gold Disk” for each hardware configuration and various software configurations. Software to make “Gold Disks” was changed from Ghost to Drive Image Pro during mid-term rollout. Was in charge of QC and change management for all “Gold Disks”. Was on the team to upgrade NAN to HP DTA. On team to evaluate SMS, ZENWorks, DTA, and Novadigm to determine which would best manage desktop configurations and software upgrades. Engineer, Thiokol Corporation - Brigham City, Utah 1991 -1994 Utility program maintenance, trend analysis/database input, motor structural analysis and support Applications Engineer, Schlumberger Technologies CAD/CAM Division - Dallas, Texas 1989 -1990 Consulting and software integration, VMS system management/training, customer support, product demonstration and support |
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| Education: |
BS, Mechanical Engineering, Brigham Young University - Provo, UT 1989 Graduate Work toward MS, Computer Science, Utah State University - Logan, UT 1996-1997 MCSE NT 4.0 certification, 1998 Currently working toward MCSE 2000 certification 2001-Present |
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Awards: |
Team Recognition - Midterm DTC rollout project NASA Achiever Award - TRACE database trend analysis TQM Award - Developed and implemented cost saving measures |